Privacy Policy
Last updated: 29 September 2026
Space Studios Aus Pty Ltd, trading as Space Studios (“Space Studios”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote, book our studio or services, interact with our advertising, or otherwise communicate with us.
1. Personal information we collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number
Business, organisation or social-media details
Information about your proposed shoot, production, event or project
Preferred dates, studio requirements, crew size and booking duration
Quote, booking, agreement, invoice and payment information
Communications sent through our website, email, telephone or social media
Website usage, device, browser, cookie and advertising interaction data
Any other information you choose to provide
We do not generally collect sensitive information unless it is reasonably necessary and provided with your consent.
2. How we collect information
We may collect personal information directly from you through:
Our website and enquiry forms
Meta, Facebook and Instagram lead forms
Email, telephone and social-media communications
Studio inspections, bookings and service agreements
Our booking, payment and customer-management platforms
Cookies, analytics tools, advertising pixels and similar technologies
We may also receive information from authorised representatives, production partners, referral partners or publicly available sources where appropriate.
3. How we use your information
We may use personal information to:
Respond to enquiries and contact you about your project
Confirm availability and recommend an appropriate studio space or service
Prepare quotes, bookings, agreements and invoices
Process and manage studio bookings and related services
Provide customer support and communicate booking information
Coordinate approved production partners or service providers
Maintain business records and manage our customer relationships
Improve our website, advertising, services and customer experience
Measure advertising performance and understand how people interact with our website
Send marketing communications where you have consented or where otherwise permitted by law
Prevent fraud, manage safety and protect our legal rights
Comply with legal, regulatory and insurance requirements
Submitting an enquiry does not guarantee availability or confirm a booking.
4. Service providers and disclosure
We may disclose personal information where reasonably necessary to service providers that assist us with operating the business, including providers of:
Website hosting and online forms
Customer relationship management
Email and business communications
Scheduling and studio bookings
Electronic signatures and agreements
Payments, invoicing and accounting
Advertising, analytics and lead generation
Information technology, data storage and security
These providers may include Squarespace, Meta, Pipedrive, Microsoft, Acuity Scheduling, Stripe and DocuSign.
We may also share relevant project information with photographers, videographers, producers, contractors or other production partners where you request or approve their involvement.
We do not sell your personal information.
We may disclose information if required by law, to respond to lawful requests, to protect safety, or to establish, exercise or defend legal rights.
5. Overseas data storage
Some technology and service providers we use may store or process information outside Australia, including in the United States and other countries in which those providers operate.
Where applicable, we take reasonable steps to use reputable providers and protect personal information in accordance with relevant Australian privacy requirements.
6. Marketing communications
We may send you information about Space Studios services, availability, offers or relevant updates where you have consented or where permitted by law.
You may opt out at any time by using the unsubscribe option in a marketing message or contacting us directly. We will process opt-out requests within a reasonable period and at no charge.
7. Cookies, analytics and advertising
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic and measure advertising performance.
We may use analytics and advertising technologies, including the Meta Pixel, to understand actions taken after viewing or interacting with our advertising and to help us deliver more relevant advertising.
You can manage cookies through your browser settings. Disabling cookies may affect how some website features operate.
8. Storage and security
We take reasonable administrative, technical and physical measures to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.
No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business records, or to meet legal, tax, insurance and dispute-management requirements.
9. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
You may also request deletion of your information where we are not required to retain it for legal, contractual or legitimate business purposes.
To make a request, contact us using the details below. We may need to verify your identity before processing the request.
10. Privacy concerns and complaints
If you have a question or concern about how we handle personal information, please contact us. We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies, you may be entitled to contact the Office of the Australian Information Commissioner.
11. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we recommend reviewing their privacy policies.
12. Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with the updated date.
Contact us
Space Studios Aus Pty Ltd
Trading as Space Studios
2/10 Mitchell Road
Moorebank NSW 2170
Email: booking@space-studios.com
Phone: 0419 922 222